Diamond Designs and More

FAQs

 

Customer Questions

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Customer Question:

My 18 k white gold ring which I bought from a reputable jewelry store started turning yellowish within 9 months of purchase. What is the reason for this? And how can I return the ring to its original white gold colour?

Response:

All white gold jewelry pieces are usually plated with Palladium/Rhodium (platinum family metals) or with Nickel to produce the white look of white gold.

White gold is produced by adding nickel or palladium (platinum) alloys to the regular yellow gold. The more nickel is added to the yellow gold, the whiter the white gold becomes. Similarly, the more palladium is added to the yellow gold, the more platinum like look of white gold is achieved.

Analysis of benefits and features of different types of white gold and plating methods:

White gold with nickel content
  • 18 k (750) white gold has 75% yellow gold content and the balance is an alloy of nickel and silver. 18 k or higher yellow gold content is required for hand crafted pieces, while machine made pieces usually use the harder 14 k white gold, where the yellow gold content is only 58.5% while the balance is an alloy of the cheaper nickel and silver.
  • Due to the higher yellow gold content, 18 k white gold may have a slightly yellow tinge. 14 k white gold may also have this yellow taint but much less so. For this reason, white gold is usually plated with palladium/rhodium (platinum) or with nickel.

Advantages of Palladium/Rhodium plated white gold jewelry
Due to the frequently occurring allergies against nickel, white gold jewelry is usually plated with the palladium to give the white gold a white platinum look. To enhance and enlighten the colour, the metal is additionally rhodinized (coated with a layer of lighter rhodium-platinum)

Disadvantages of Palladium/Rhodium plated white gold jewelry
Palladium/Rhodium plating is not so resistant if the jewelry is subject to a lot of contact with other materials. In time, this type of plating will gradually rub off, especially in the case of rings and bangles where body contact and contact to other items is frequent. The yellowish tinge that may appear on the jewelry piece is the natural colour of white gold prior to plating.

Advantage of Nickel plated white gold jewelry
Nickel is a medium to hard metal which has a very light white coloration. It is well suited for plating heavy use jewelry such as rings and bangles. This type of plating not only makes the jewelry look beautifully white gold like, but it is also very durable and resistant to contact and scratches.

Disadvantage of Nickel plated white gold jewelry
Some people have allergies against nickel. Contact to nickel may cause an itching skin rash.

Summary & Suggestions
Purchase nickel-plated white gold for rings, bangles, cuff links which are regularly used during housework or other heavy duty exposure, and if you are sure not to be allergic to Nickel

Purchase palladium/rhodium plated white gold for such jewelry such as earrings which are less exposed to heavy duty contact earrings, brooches, pendants & necklaces, and tie clips.

If your white gold jewelry shows a yellowish tinge, you can take it to any jeweller and have him re-plate your jewelry.

  • Palladium-plating is usually the cheaper, but less durable alternative. The plating of a simple white gold ring without gem stones may cost about EUR 30 – 40. Larger jewelry items or jewelry items with diamonds and other gem stones may cost more to plate.
  • Nickel-plating is significantly more expensive, but nickel-plating is quite durable and may last for many years.

White gold with palladium content

  • 18 k (750) palladium white gold is significantly more expensive than nickel/silver white gold
  • 18 k (750) palladium white gold has 75% yellow gold content and the balance is an alloy of platinum metals.
  • 18 k palladium white gold will usually be less white that is have a more platinum like look than regular white gold with nickel/silver. For this reason, palladium white gold is usually rhodinized (rhodium plated) to give the white gold a whiter look.


Diamond Designs & More 18 k white gold jewelry are usually made with a palladium alloy and then is rhodinized (rhodium plated) to give the white gold a bright light look.

We believe that 18 k white gold with nickel content has several disadvantages (prone to produce nickel allergies, may have a yellowish tinge which requires plating, may have to be re-plated regularly by the customer).

Alternatively, Diamond Designs & More also offers pure platinum (< 90% platinum) jewelry at a reasonable price, but this too needs to be rhodinized to give it a nicer bright look.

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Customer Question:

Does Diamond Designs & More provide Laboratory Certificates for the diamonds used in its jewelry?

Response:

Diamond Designs & More will always provide a Laboratory Certificate from a reputable and independent jewelry appraiser for diamonds which are 0.5 carat or larger in size. For diamonds which are 0.25 ct or larger but smaller than 0.50 carat in size, a Laboratory Certificate will be provided against a surcharge if requested by the customer.

The diamonds we sell usually are certified by (in order of international reputation)
  • the Gemmology Institute of America (GIA)
  • the European Gemmology Laboratory (EGL)
  • the American Gemmology Society (AGS)
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Customer Question:

What are the competitive advantages of Diamond Designs & More vs city centre store jewellers and online jewelry sites? How can Diamond Designs & More offer such high quality diamond gems, and hand crafted jewellery pieces at such competitive prices?

Response:

Diamond Designs & More was created to provide jewelry to and to benefit the immediate circle of friends of the founders, and their friends. On a word of mouth basis, we have gradually expanded our steady clientèle to include persons outside our immediate friendship circle. This does not change our basic objective of providing high quality jewelry at low prices to our existing clientèle or any of their family or friends.

We try to benefit the customer by providing a lot of value and satisfaction for the prices that he/she pays, and we try to advise customer about the jewelry order in such a way that it will definitely fall within his/her budget.

The founders and all their direct partners are committed to charging reasonable sales margin. We try to pass our low profit margins on to our customers. We source our diamonds and other gems directly from wholesalers, and our company structure includes no middle men, no expensive rentals for store outlets, no advertising other than word of mouth, no sales people working on a provisions basis, and we have a lot of friends who have been happily assisting us free of charge in achieving our objectives.

We sell our jewelry on a private basis only to our existing clientèle and any person recommended by them. Our internet site serves more as an order-assistance tool rather than a marketing & sales tool.

Our business is based on the idea that satisfied customers recommend us to their friends, so please remember, if you are a satisfied customer, please mention us to your friends and family, and we will try to provide them the same level of satisfaction as we have provided to you.

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Customer Question:

I found your internet site by chance while surfing on the internet and am interested in ordering jewelry from you. I have not been recommended by any of your existing clientèle. Will you still consider creating diamond jewelry for me?

Response:

High quality jewelry business is based upon a lot of trust between the buyer and the seller. We will sell to interested strangers who have not been recommended by existing clientèle but the order size will be restricted. This serves as financial risk protection both for you and for us. Once we get to know you better, that is once you have placed several orders with us, and both sides were satisfied with the relationship, we will cancel the order size restriction.

The initial order size for strangers to the business will be restricted to EUR 500 order value. Additional orders may not exceed EUR 1000 per order.

We appreciate your understanding and trust!

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Customer Question:

Your website suggests that there are only three order delivery dates per year. Can we also purchase and receive delivery at other than these specified delivery dates, in urgent cases?

Response:

Our business does not operate as a full time jewelry business. Most of its leading members are professionals who have joined this partnership on a part time basis. These marketing professionals are bankers, lawyers, stock exchange operators, IT specialists, architects, journalist, photographers among other. To ensure high quality workmanship and good material and design quality, these leading members who maintain the customer relationship are supported by jewelry consultant specialists, professional gold smiths and design artists.

We meet only three times per year at which times the whole logistics apparatus is set into motion to produce all the orders which have accumulated the since the last delivery date.

In exceptional cases, we will provide a further delivery date, if a sufficient order volume has accumulated.

In all cases, however, we will endeavour to assist the interested customer in finding a jewelry piece, even if Diamond Designs & More is not the producer or seller of the jewelry item.

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Customer Question:

Are you a non-profit charitable business?

Response:

We are profit-oriented, but also charitable, however with the prime objective to produce hiqh quality jewelry at affordably prices to achieve a satisfied clientele. All part-time and full time members of this business share in any profits achieved, but we are committed to distributing and sharing our profits with charitable institutions, specifically SOS Kinderdorf which cares for orphaned children around the world.

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Customer Question:

If I am not satisfied with the final custom made jewelry item which I ordered can I return the item to the Sellers for a full refund of the money that I paid?

Response:

By law, we are not required to provide a refund or take back a product which has been uniquely created and custom tailored to a customers’ specifications.

We are sure that you will be satisfied with our quality of workmanship. We are highly experienced in producing jewelry pieces from pictures and design provided to us. You may refer to our extensive show room full of jewelry items previously produced.

Please keep in mind that hand-crafted pieces do not achieve the same degree of perfection as machine produced pieces. Also, as our gold smith cannot read the mind of our customer’s , the final piece may not be exactly what you imagined it to be but it will have a very close resemblance to the the picture/design that you provided.

If there is a significant divergence in the final jewelry piece from the design provided by you we will not hold you liable for the production charges. We will withdraw the piece for renewed creation.

If the order included diamonds of 0.25 carat or larger or other precious gem stones of 0.50 carat or larger, you will be required to pay upfront the entire cost of purchase of such gems, and should you not be satisfied with a jewelry item, we will provide to you such diamond or precious gem stone as defined above.

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Customer Question:

Can you also produce tension-set diamond rings?

Response:

No, unfortunately, tension-set jewelry requires special machinery and a special process to ensure that the diamond is securely held by the tension of the metal. Only a few companies, like the German jewelry manufacturer Niesing, produce good quality tension-set diamond rings.

Diamond Designs & More can however produce a tension-set look-alike diamond ring where from a top view the diamond appears to be almost floating.

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Customer Question:

Does your web site offer examples of a design / picture submitted by a customer, and the final piece produced for the customer?

Response:

Yes, for example the snowflake design. Please refer to item # 59003 to view the picture submitted by the customer and then to item # 11001 to view the final outcome.

Example Nr: 59003 versus Item Nr: 11001Enlarge Picture
#59003 (snowflake pendant)
sample picture provided
by the client
#11001 (snowflake pendant)
final outcome handcrafted by
Diamond Designs & More

The customer had requested a rhodium plated white gold / palladium alloy with a 0.15 ct diamond (which is much larger than the one in the design submitted). The final outcome by request of the customer is much larger than the submitted design and also more refined.


 

 
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